Frequently Asked Questions
Answers to all your questions
A reception free hotel,
what does it mean?
Traduction in progress...
What does it mean to stay at a hotel without a reception desk?
At Rhodania Boutique Hotel, we make your arrival simple. Thanks to our online check-in and access code system, you can go straight to your room on the day of arrival without having to visit a traditional reception desk. Our team is on-site every day to ensure the smooth running of the hotel and is available remotely to assist you throughout your stay. This concept allows us to optimise our operating costs and offer more affordable rates in a city like Geneva, where accommodation is particularly expensive.
What is the difference between your room types?
We offer four types of rooms:
Eco: A small room designed for short stays: a large bed, a private bathroom in a compact space, ideal for enjoying the city.
Standard: The same modern style with more space, a smart TV and a desk for added comfort while working.
Superior: More spacious and comfortable, these modern rooms are ideal for long stays. Some feature a balcony.
Junior Suite: A suite decorated in Rhodania’s signature modern style, featuring a private lounge with a two-seater sofa, air conditioning and a personal refrigerator
All our rooms feature a large 160×200 cm bed.
A tip from our team: If you plan to work during your stay, we recommend booking a Standard or Superior room, or even the Junior Suite.
What are the common areas?
The common areas on each floor are the spaces providing access to the rooms. These areas are secured by an access code. On one side, you will find a small lounge; on the other, kitchenettes available for your use. They are equipped with coffee, tea, a kettle, a refrigerator and more. We kindly ask you to keep those common areas clean out of respect for other hotel guests. As the building is older, the shared areas on the 6th floor are smaller.
How do I access the hotel?
Immediately after making your reservation, you will receive a confirmation email. It contains all the information you need to reach the hotel and enjoy its services, even before you have access to your room.
How do I access my room?
On the day of arrival, once you have completed your online check-in at least 24 hours in advance, you will receive the access codes required for your stay by email (our default method) or WhatsApp. You will receive your room number along with the personal access code assigned to your room, which remains valid throughout your stay. Once you reach the hotel entrance or your room door, simply enter the corresponding code on the keypad. If you encounter any difficulties, our team is available on-site or remotely to assist you.
What should I do if I have not received my access codes?
If you have completed your online check-in but have not yet received your access codes, this generally means that your room is not yet ready. If you are using a professional email address, our message may have been filtered by your email system and sent to your spam folder. In any case, our team can be reached through the intercom at the hotel entrance, regardless of your arrival time.
What should I do if my access code does not work ?
If your access code does not work, please contact us immediately by phone or WhatsApp during the day. In the evening or at night, please use the intercom.
Why should I book directly through our website?
When you book directly through our website, everyone benefits: you and us.
You get better rates: Use the code Welcome when making your reservation.
Your check-in is easier: We can ensure that we contact you before your arrival. You will already have your access codes when you arrive at the hotel.
You receive priority for room upgrades and other benefits we may offer.
You benefit from more flexible cancellation conditions. We apply a much stricter cancellation policy to reservations made through booking platforms.
You support us: The full amount of your payment goes directly to the hotel, without commission being paid to booking platforms.
You can arrange a table at La Fabrique or have Micheli chocolates delivered to you.
Is the rate guaranteed to be cheaper when booking directly here?
By booking through our website and using the Welcome code, you benefit from our best available rate at the time of booking. You also support the hotel industry by helping us avoid commissions charged by booking platforms. However, you may find lower rates if you have subscribed to a paid offer or membership with a booking platform.
What do you mean by compact showers..?
Exactly. To offer affordable rates in a city like Geneva, one of the most expensive cities in the world, we have optimised the available space throughout the hotel, including in our rooms. Our rooms have different layouts and sizes. The bathroom and toilet areas are combined into one space. This configuration allows us to prioritise living space within the room, at the expense of a more compact bathroom. After showering, the bathroom floor may be wet, but it is not slippery. We provide all the towels you need for your comfort. Finally, due to the particular layout of the building, each bathroom has a different configuration.
Can my children stay at the hotel?
Of course. You may share your bed with your child. However, we do not provide extra beds. Children under 18 years of age are not accepted unless accompanied by an adult. A couple travelling with two children will need to book two rooms.
Are any rooms available with balconies?
Yes, three of our rooms have balconies. Please request one after making your reservation. Availability is subject to confirmation.
Can I smoke at my room window?
No. Smoking is strictly prohibited throughout the entire hotel.
Can I bring my bicycle into my room?
Rhodania Boutique Hotel is a hotel, not a storage facility or bicycle storage room. Bicycles can damage shared areas and hotel furniture. They may also be perceived as unhygienic by some guests, potentially affecting their comfort and the image of the establishment. If you are travelling with your bicycle, we have solutions available. Please contact us.
Why must I complete my online check-in at least 24 hours before arrival?
Completing your online check-in at least 24 hours before arrival allows us to prepare your stay under the best possible conditions. We can then send you your access codes as soon as your room is ready. We therefore encourage you to complete this process in advance to avoid last-minute reminders and make your arrival easier. If you have not received our communication or if we are unable to contact you, for example because you booked through a third-party platform, you can still complete your check-in on-site. Please note that this may result in an additional delay before you can access your room.
Payment: Do I have to pay when booking or upon arrival?
Payment is due at the time of booking. The full amount of your stay is charged on the day you make your reservation, regardless of your arrival date. On the day of arrival, if you booked through a booking platform, the hotel will only collect the city tax using the bank card provided during your online check-in. This city tax is generally collected when your access codes are sent by email. If you booked directly through our website, the city tax has already been paid.
Payment: What payment methods are accepted?
You can pay online using a bank card. We accept Mastercard, Visa and American Express. For group or corporate reservations, you may request an invoice and pay by bank transfer. Specific conditions apply.
Payment: Can I book without a bank card?
No. Our reception-free operating model requires payment to be completed in advance.
Cancellation: What are the cancellation conditions?
For reservations made through our website: We understand that plans can change. We offer the possibility of rescheduling your stay within the following 365 days, provided that you notify us at least 14 days before your arrival. Cancellation without rescheduling is not accepted. In all cases, you may arrange for another person to use the room.
For reservations made through a booking platform: Please contact us at info@rhodaniahotel.com
I booked through a booking platform. Why do I need to register my credit card during online check-in?
As our hotel operates without a traditional reception desk, registering a bank card in our system is part of our standard procedure. This allows us to collect the mandatory city tax or any additional services. Your bank card also serves as a guarantee in the event of an incident or damage during your stay.
Booking platforms do not provide us with your bank card details. We therefore need to collect this information directly from you.
Important: Payment of the city tax is mandatory. Your access codes cannot be sent until this tax has been paid.
Are there any additional fees?
There are no hidden or additional fees.
If you booked directly through our website: The full amount of your reservation is paid at the time of booking. If you subsequently add products or services during online check-in, these will be charged on the day of your arrival.
If you booked through a booking platform (Booking.com, Expedia, etc.): The amount actually charged by the booking platform corresponds to the reservation price excluding the city tax. This tax of CHF 4.25 per person, per night will be charged to the bank card provided during your online check-in on the day of arrival. The city tax is transferred in full to the City of Geneva. It contributes to the funding of the city’s infrastructure and tourism services, including the maintenance of tourist attractions, tourism promotion and public transport.
Important: Payment of the city tax is mandatory. You will only be able to access your room once payment has been completed.
Discounts: Do you offer discounts?
We offer attractive rates throughout the year. We therefore do not provide occasional promotions or additional discounts on our rates. Our only current offer is a 10% discount with the Welcome code, allowing us to offer rooms at slightly lower rates than those available through booking platforms.
For special requests or group reservations, please contact us by email at info@rhodaniahotel.com or by phone at +41 22 800 03 03.
Why do I receive several emails before my arrival?
As a hotel without a traditional reception desk, we need to contact you before your arrival and ensure that your online check-in is complete for legal and organizational reasons. If you booked through a booking platform, you may receive certain messages twice: one directly from us and another forwarded by the platform.
Some emails are simply reminders.
What are the hotel’s opening hours?
Hotel access: 24/7
Checkin: 4pm, checkout: 10.30am
When and how can I contact the hotel?
Remote reception hours for information: 9am to 9pm
Remote reception hours for hotel guests: 24/7
Note: Please note that we do not have a night shift. Our team also needs to sleep. In case of an emergency at any time, please use the intercom in the entrance hall. We will always respond.
Email : info@rhodaniahotel.com
Phone or WhatsApp : +41 22 800 03 03
Check-in and check-out: Can I arrive early or late in the evening?
Of course. If you arrive early, before 4pm, you can use our luggage storage facility to leave your belongings. We offer early check-in, allowing you to access your room from 1pm. You may also arrive later in the evening. Your access codes will be sent no later than 4pm, allowing you to access your room whenever you wish.
Check-in: When can I access my room?
Generally, you can access your room as soon as you receive the email containing your access codes, including your room number and personal code.
Check-out: When must I leave my room?
Check-out is at 10.30am. A 30-minute extension may be offered free of charge, upon request only. After this, an additional fee of CHF 15.- will automatically apply. Please note that the latest possible departure time is 12pm (noon).
Services
Bagagerie : comment accéder à la bagagerie ?
La bagagerie se trouve au 3ème étage (coté 30-34), à gauche de la kitchenette. Elle est surveillé par notre système de vidéosurveillance.
Early checkin
Le early checkin peut se faire au tôt peut à 13h. Le early checkin est facturé CHF 15.-.
Late checkout
L’heure de départ est fixée à 10h30. Une extension de 30 minutes peut être offerte gracieusement seulement sur demande. Au-delà, un supplément de CHF 15.- sera appliqué. Veuillez noter que l’heure de départ maximale est 12h (midi).
L’hôtel est-il équipé de climatisation ?
La règlementation genevoise interdit les établissement hôteliers récemment construits d’installer des systèmes de climatisation généralisés. Cependant et pour votre confort, nous avons pu équiper certaines de nos chambres Supérieures et notre Junior Suite de climatisation. Faites-nous la demande pour obtenir une de ces chambres en amont de votre réservation. Sous réserve de disponibilité.
L’hôtel bénéfice-t-il til d’un parking privé ?
Malheureusement non. Vous pouvez garer votre voiture dans les rues aux alentours de l’hôtel. Veuillez noter que la gestion du stationnement est soumise à la politique de la Ville de Genève. Vous trouverez plus d’informations ici ↵. Les motos bénéficient de nombreuses places gratuites dans toute la ville de Genève. Nous vous recommandons le parking de la gare Cornavin, à trois minutes à pied de l’établissement et vous déconseillons le parking de la place Grenus, situé à côté de l’hôtel.
Accès Handicapés
L’accès à l’hôtel n’est pas prévus pour des personnes aux mobilités réduites.
Petit déjeuner
Afin de vous faire profiter de prix très attractifs, nous ne proposons pas par défaut de petit déjeuner. Vous pouvez profiter des kitchenette et des thés ou des cafés de bienvenue mis à disposition. Nombreux sont les boulangeries et cafés dans le quartier.
Prix des services
Commodités
Internet : Je n’aurai pas accès à internet avant mon arrivée, comment récupérer mes codes d’accès ?
Le wi-fi de l’hôtel est accessible depuis la rue, vous permettant de réceptionner vos messages et vos codes d’accès. Si vous n’avez pas pu réaliser votre checkin en ligne avant votre arrivée, il vous sera possible de le réaliser dans le hall de l’hôtel sur la tablette mise à votre disposition. L’accès à votre chambre peut se voir légèrement retardé selon votre heure d’arrivée.
Internet : Je dois travailler depuis l’hôtel, la puissance de votre connexion est-elle suffisante ?
La connexion de l’hôtel est une connexion internet stable et très haut debit. Les visioconférences sont possibles. Si vous souhaitez travailler avec un bureau, nous vous conseillons une chambre Standard ou Supérieur, voire même la Junior Suite.
Les chambres sont-elles équipées de sèches cheveux ?
Oui.
Je voyage léger, vos salles de bains sont-elles équipées de gels douches ?
Oui, toutes nos salles de bain sont pourvues de gels douche, de shampoings et de savon pour les mains. Après-shampoing et lotions pour le corps sont en plus dans les chambres Supérieures et la Junior Suite.
Les chambres sont-elles équipées de tables à repasser ?
Vous trouverez des tables à repasser et des fers dans la partie commune du 3ème étage, dans le local bagagerie.
Ces tables sont à disposition de tous, nous vous demandons de repasser dans votre chambre et de remettre la table à sa place après utilisation.
Mon animal est-il le bienvenu dans l’hôtel ?
Les chiens guides sont évidement acceptés dans l’hôtel, merci de nous prévenir afin de preparer la chambre si besoin.
Dans le cas d’un animal de compagnie, malheureusement son accès à l’hôtel n’est pas autorisé.
Puis-je faire livrer des colis à l’hôtel ?
Oui, vous pouvez faire livrer vos colis à l’hôtel, mentionnez « À l’attention de… » sur votre colis, car votre nom n’apparaît pas sur la boîte aux lettres. Merci de nous notifier de l’arrivée du colis.
Les prises électriques suisses sont-elles différentes de celles de mon pays ?
Nos chambres sont équipées des prises internationales suivantes :
- Prise suisse (Type J) : Compatible avec les fiches suisses et les fiches européennes standards (Type C).
- Prise européenne standard (Type F) : Couramment utilisée dans de nombreux pays européens.
- Ports de recharge USB : 1× USB-A et 1× USB-C, pour recharger facilement vos appareils sans adaptateur.
Nous mettons à disposition, sur demande préalable, un adaptateur universel Skross “World to Switzerland”, compatible avec les types de fiches suivants : Type I – Australie / Chine (3 pôles), Type B – USA (3 pôles), Type A – USA / Japon (2 pôles), Type N – Brésil (3 pôles), Type L – Italie (3 pôles), Type G – Royaume-Uni (3 pôles), Type C – Europe (2 pôles).
Avez-vous des restaurants et commerces à conseiller ?
Le Rhodania Boutique Hotel a sélectionné certains commerces dans le quartier de Plainpalais, mentionnez votre séjour au Rhodania Boutique Hôtel. Retrouvez nos partenaires ici ↵.
– Profitez de 10% de réduction à la Chocolaterie Micheli,
– Profitez de 10% de réduction chez Sheesh en bas de l’hotel,
– Profitez de 10% de réduction au bistrot La Fabrique
Puis-je faire livrer mon repas grâce à un service de livraison à l’hôtel ?
Oui. Vous pouvez commander et vous faire livrer à l’hôtel. Merci d’anticiper l’arrivée du livreur afin de ne pas déranger inutilement l’équipe, nous ne lui ouvrions pas. Merci de récupérer votre livraison dans le hall d’entrée, le livreur ne doit monter pas dans les étages et ne doit pas avoir accès aux codes, pour la sécurité de tous.
Where is the hotel located?
The entrance to Rhodania Boutique Hotel is at Rue Chante-Poulet 5, 1201 Geneva. You can reach the hotel on foot in less than five minutes from Cornavin railway station.
How do I get to the hotel from Geneva Airport?
To reach the hotel from the Airport Terminal, take bus line 5 or 10, stop at Coutance bus stop, the closest to the hotel. If you prefer travelling by train, take the IR15 departing from the Airport station to Geneva Cornavin Station. From there, it is a 3-minutes walk.
How do I enter the hotel?
At the entrance, enter the code provided using the digital keypad marked « Rhodania ».
